The FAQ

Do you Travel?

YES! We love to travel! We have travelled around Australia and overseas. We've shot in Hong Kong San Francisco, London and so many wonderful locations worldwide. We do call Australia Home even though we do have home bases around the world. We totally love destination weddings (shhhh we often offer discounts on our travel fee if you take us to somewhere new!).

How long have you been doing this?

We've been photographing and filming weddings, families and events for more than a decade. We shoot around 40 to 80 weddings a year, 20 - 30 family sessions annually and have been capturing everlasting moments since 2010.

How many photos do we get?

We generally give you an approximate of how many photos we would minimally deliver to you at the end of the day within our packages and pricelist to give you an idea of what you would receive. We absolutely deliver MORE than what we list in our packages as that is just a minimum delivery. We never hold back images and will always give as many images we can from your wedding or session with us.

How do we get our photos?

We provide you with your own personalised online gallery with the ability to share via email and social media to your family and friends. Your online gallery allows you to download your images in Full resolution and in social media sized files as many times as you like. You also have the capability to set up a Gift Registry to share with your family and friends who may want to gift you with prints and wall products or order prints and wall products for you or themselves.

Do you retouch photos?

Retouching services are an additional product not included in your normal packages and pricing. If you would like to have retouching such as body shape enhancements, removal of distracting elements in the background, teeth whitening, skin smoothing etc, we can organise this for you. We charge $30 per retouched image. Your images are all curated and edited within our style as displayed in our portfolio. Final delivered images will be delivered as either colour or black and white.

Whats your turn around time?

We generally aim to provide you with a sneak peek of your images within 1-7 days from your wedding day or session with us and then the entirety of your full gallery will be delivered to you via online gallery between 4-6 weeks thereafter.

How do we book you?

Booking us is super easy and straight forward. We generally send you a quotation for what you require from us and you simply click on the accept button on your quote. From there, you will receive an invoice for a retainer fee which will hold the date / session for you. If you are booking a wedding, the final full balance is required to be paid four (4) weeks from the wedding date and with family and event sessions, we require the final balances to be paid fourteen (14) days before the session date.

Do you provide a discount if we book both Photos + Film together??

Absolutely! For Weddings, if you book both services, we offer an overall discount of $400. For Family and Events, we offer an overall discount of $100.

How far out do you book?

Most book between 12 - 18 months prior for weddings and 4-6 weeks in advance for family and event sessions with us. We do of course have been known to take a booking a few days before as we understand that sometimes things are not always planned.

When can I expect to receive my film?

For Weddings, we aim to have your highlight film completed and online for you for viewing and download within 4-6 weeks and the longform documentary films are delivered around 2 weeks thereafter. For Family and Event films, your films are generally completed and online for viewing and download within 4-6 weeks.

Do you offer Engagement Sessions?

Totally! We love meeting up with our couples before the wedding (usually 10-16 weeks before) for engagement sessions. It's a great way to get to know each other and to let you get use to being in front of the lens. We not only can photograph your engagement session but also we can offer a short film if you like. It's a great way to ell your story of how you both met, how the proposal happened or even use the film as a save the date film!

We also offer a 15% discount off engagement package when booked with any wedding package

Do you have public liability insurance?

Yes we sure do! We have 20 million Public Liability Insurance

Do you back up your photographs and video footage?

Absolutely, on the day we back up the moment we get back to the studio! Our cameras have two cards in each camera (one is the main card and one is the backup).

When backing up our footage we back up to two separate harddrives and then also via cloud. The back up cards are never deleted until a wedding or session has been delivered.

What happens if it rains on my Wedding Day?

We always keep umbrellas in our car for you in case it rains. It's great if when we meet, we can discuss an alternate location for photos if it does rain. You can of course, get some stunning images in the rain (with umbrella's). We have lots of workarounds when we get dealt less than perfect weather conditions and often some of our more spectacular moments are captured with these unique opportunities to capture dramatic lighting and gorgeous artistic rain images.

Do we get to keep the Negatives / Original Images eg. RAW?you have a question?

When you hire us, you do so because you have seen our art and our work and our final product. Our RAW footage is only a partial component to creating the beautiful imagery and films that becomes your wedding photos and video. We take pride in our creative processes and as such, we do not provide our RAW footage to our clients.


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@the.infinity.collective



Travel

Available worldwide. Contact us for an overseas quote.


Contact Us

connect@theinfinitycollective.com